{"id":1767,"date":"2015-06-11T18:29:25","date_gmt":"2015-06-11T18:29:25","guid":{"rendered":"http:\/\/freshinbox.com\/blog\/?p=1767"},"modified":"2015-06-11T19:03:54","modified_gmt":"2015-06-11T19:03:54","slug":"the-outlook-team-reaches-out","status":"publish","type":"post","link":"https:\/\/freshinbox.com\/blog\/the-outlook-team-reaches-out\/","title":{"rendered":"The Outlook Team Reaches Out"},"content":{"rendered":"<p><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/freshinbox.com\/blog\/wp-content\/uploads\/2015\/06\/outlook-banner.png\" alt=\"outlook-banner\" width=\"439\" height=\"213\" class=\"aligncenter size-full wp-image-1765\" srcset=\"https:\/\/freshinbox.com\/blog\/wp-content\/uploads\/2015\/06\/outlook-banner.png 439w, https:\/\/freshinbox.com\/blog\/wp-content\/uploads\/2015\/06\/outlook-banner-300x145.png 300w\" sizes=\"(max-width: 439px) 100vw, 439px\" \/><BR><\/p>\n<p>I was contacted by Julia Foran a Program Manager on the Desktop Outlook team for some background on Outlook&#8217;s rendering issues.<\/p>\n<p>It must have been the  <a href=\"https:\/\/www.linkedin.com\/pulse\/microsoft-its-time-address-outlooks-proprietary-email-justin-khoo?trk=pulse_spock-articles\" target=\"_blank\">Microsoft, It&#8217;s Time to Address Outlook&#8217;s Proprietary Email Format<\/a> article or the needling over Twitter that got them to take notice :)<\/p>\n<p>Is Microsoft FINALLY taking the needs of email developers and designers seriously? I didn&#8217;t want to get my hopes up as we&#8217;ve had promises from Microsoft to <a href=\"https:\/\/www.campaignmonitor.com\/blog\/post\/3088\/outlook-2010\/\" target=\"_blank\">&#8220;think about&#8221;<\/a> Outlook rendering issues during the <a href=\"https:\/\/web.archive.org\/web\/20131214052820\/http:\/\/fixoutlook.org\/\" target=\"_blank\">fixoutlook.org<\/a> movement back in 2009 that didn&#8217;t bear any fruit.<\/p>\n<p>However, unlike the past, Julia reached out with questions!<\/p>\n<blockquote><p>Could you share some research you have demonstrating the impact to users, particularly ones reported by users themselves? Additionally, do you have a list of HTML tags that are commonly used but not supported in Outlook, or other specific rendering issues beyond just HTML?<\/p><\/blockquote>\n<p><BR><\/p>\n<h4>How Shall We Approach This?<\/h4>\n<p>My initial reaction of course is to reply&#8230; &#8220;<em>Just render emails in a browser already &#8211; like Outlook for Mac, Outlook 2003 and Outlook for iOS!<\/em>&#8220;. However that wouldn&#8217;t be&#8230; nice, would it? :)<\/p>\n<p>In the hopes of kicking off a cordial and hopefully long lasting dialog between the email community and the Outlook team, I&#8217;d like to get back to them with what they asked for.<\/p>\n<ul>\n<li>Examples of emails breaking JUST in Outlook due to its quirks along with the code or breakdown on what caused it to break. A side by side view of how the email looks like in Outlook vs a different email client would be ideal &#8211; This approach helped convince Yahoo! to <a href=\"https:\/\/freshinbox.com\/articles\/yahoo-sanitizer-bug.html\" target=\"_blank\">fix their CSS parser.<\/a><BR><BR><\/li>\n<li>List of high priority HTML tags and quirks that designers would like to see Outlook address.<BR>(We could probably start with an updated version of the <a href=\"http:\/\/www.email-standards.org\/clients\/microsoft-outlook-2007\/\" target=\"_blank\">email-standards.org report<\/a>).<BR><BR><\/li>\n<li>List of high priority rendering issues specific to Exchange ActiveSync (EAS)<\/li>\n<\/ul>\n<p><BR><\/p>\n<h4>Participate in the Discussion<\/h4>\n<p>I&#8217;ve started two threads on the Litmus forum. You can participate in the forum, comment below or email me directly at justin at freshinbox.com and I&#8217;ll gather and present the data back to the Outlook team when we&#8217;re done.<\/p>\n<p><a href=\"https:\/\/litmus.com\/community\/discussions\/1488-desktop-outlook-html-css-support-wishlist\">Desktop Outlook HTML &#038; CSS Support Wishlist<\/a><\/p>\n<p><a href=\"https:\/\/litmus.com\/community\/discussions\/1489-looking-for-examples-of-broken-emails-on-desktop-outlook\">Examples of Broken Emails on Desktop Outlook<\/a><BR><BR><\/p>\n<h4>Resources<\/h4>\n<p>I&#8217;ll also incorporate findings in these articles into my response:<br \/>\n<a href=\"http:\/\/www.email-standards.org\/clients\/microsoft-outlook-2007\/\" target=\"_blank\">http:\/\/www.email-standards.org\/clients\/microsoft-outlook-2007\/<\/a><br \/>\n<a href=\"http:\/\/www.email-standards.org\/acid\/\" target=\"_blank\">http:\/\/www.email-standards.org\/acid\/<\/a><br \/>\n<a href=\"https:\/\/blog.jmwhite.co.uk\/2014\/08\/19\/email-campaigns-windows-phone-part-3-exchange-activesync\/ \" target=\"_blank\">https:\/\/blog.jmwhite.co.uk\/2014\/08\/19\/email-campaigns-windows-phone-part-3-exchange-activesync\/ <\/a><BR><BR><\/p>\n<h4>Cautiously Optimistic<\/h4>\n<p>My gut tells me if Microsoft decides to support modern HTML\/CSS in Outlook it won&#8217;t be in time for the launch of Outlook 2016 as its due out shortly. Perhaps they could incorporate in a later update.<\/p>\n<p>It would be ironic if Microsoft addresses Outlook&#8217;s issues as it would leave that other email client that does not support &lt;style&gt; as the &#8220;evil&#8221; one.<BR><BR><BR><\/p>\n<div style=\"padding:10px; border: 2px solid #99C731;background-color:#FFF8DC;border-radius:5px;\">\n<form action=\"https:\/\/freshinbox1.createsend.com\/t\/i\/s\/adrmi\/\" method=\"post\" id=\"subForm\">\n<span class=\"fisub_header\" style=\"font-weight:bold;\">Subscribe to the #EmailGeeks Newsletter<\/span>\n<p><input id=\"fieldEmail\" name=\"cm-adrmi-adrmi\" type=\"email\" style=\"width:90%\" required placeholder=\"Your Email Address\" \/><\/p>\n<p><button type=\"submit\">Subscribe<\/button><\/p>\n<\/form>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>I was recently contacted by Julia Foran a Program Manager on the Desktop Outlook team for some background on Outlook&#8217;s rendering issues.<\/p>\n<p>It must have been the  <a href=\"https:\/\/www.linkedin.com\/pulse\/microsoft-its-time-address-outlooks-proprietary-email-justin-khoo?trk=pulse_spock-articles\" target=\"_blank\">Microsoft, It&#8217;s Time to Address Outlook&#8217;s Proprietary Email Format<\/a> article or the needling over Twitter that got them to take notice :)<\/p>\n","protected":false},"author":2,"featured_media":1766,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[2,46],"tags":[],"_links":{"self":[{"href":"https:\/\/freshinbox.com\/blog\/wp-json\/wp\/v2\/posts\/1767"}],"collection":[{"href":"https:\/\/freshinbox.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/freshinbox.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/freshinbox.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/freshinbox.com\/blog\/wp-json\/wp\/v2\/comments?post=1767"}],"version-history":[{"count":46,"href":"https:\/\/freshinbox.com\/blog\/wp-json\/wp\/v2\/posts\/1767\/revisions"}],"predecessor-version":[{"id":1813,"href":"https:\/\/freshinbox.com\/blog\/wp-json\/wp\/v2\/posts\/1767\/revisions\/1813"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/freshinbox.com\/blog\/wp-json\/wp\/v2\/media\/1766"}],"wp:attachment":[{"href":"https:\/\/freshinbox.com\/blog\/wp-json\/wp\/v2\/media?parent=1767"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/freshinbox.com\/blog\/wp-json\/wp\/v2\/categories?post=1767"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/freshinbox.com\/blog\/wp-json\/wp\/v2\/tags?post=1767"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}